PRIVACY POLICY

A LEGAL DISCLAIMER

Total Care Adelaide Last updated: March 2026

1. Introduction

Total Care Adelaide (ABN 68 682 583 928) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and how we keep it safe. We operate in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following personal information:

Full name
Phone number
Email address
Property address
Payment information (processed securely via Stripe)
Website usage data (via cookies and analytics tools)

3. How We Collect Information

We collect information through:

Our website contact forms at totalcareadelaide.com.au
Email correspondence
Phone calls and messages
Stripe payment processing when you purchase a plan or service

We do not store your credit card details. All payment data is handled securely by Stripe in accordance with PCI-DSS compliance standards.

4. Why We Collect Your Information

We collect your information to:

Respond to your enquiries and service requests
Schedule and carry out electrical work at your property
Process payments for services and subscription plans
Send service reminders, compliance notices, and account updates
Improve our website and service delivery
Meet our legal and regulatory obligations as a licensed electrical contractor

We will never sell your personal information to third parties.

5. Cookies and Website Analytics

Our website uses cookies and analytics tools to understand how visitors use our site. This may include pages visited, time on site, and general location data. No personally identifiable information is collected through cookies without your knowledge.

You can disable cookies through your browser settings at any time, though this may affect some website functionality.

6. Disclosure of Your Information

We only share your information where necessary to deliver our services, including:

Stripe (payment processing)
Email and communication platforms used to contact you
Any legal or regulatory body where required by law

We do not share your information with marketers, data brokers, or unrelated third parties.

7. Data Storage and Security

Your information is stored securely and protected against unauthorised access, loss, or misuse. We take reasonable steps to ensure your data is kept safe at all times.

8. Accessing or Correcting Your Information

You have the right to request access to the personal information we hold about you, or to ask us to correct it. To make a request, contact us at:

📧 support@totalcareadelaide.com.au
📞 0417 397 165

We will respond to all requests within a reasonable timeframe.

9. Complaints

If you believe we have mishandled your personal information, please contact us directly at support@totalcareadelaide.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to This Policy

We may update this policy from time to time. The current version will always be available at totalcareadelaide.com.au. Continued use of our website or services after any changes constitutes acceptance of the updated policy.

Total Care Adelaide

📧 support@totalcareadelaide.com.au
📞 0417 397 165
🌐 totalcareadelaide.com.au